Last updated: 9 November 2026
Balance Done Right is a cafe and meal prep service in Plymouth, United Kingdom. This Privacy Policy explains what personal information we collect when you visit our website, order food or meal prep, or contact us, and how we use, share, and protect that information. We are committed to protecting your privacy and handling your information in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Introduction
When you use this website (balancedoneright.co.uk), place an order, create an account, or get in touch with us, we collect and use personal information as described in this policy. If you do not agree with this policy, please do not use our website or services. If you have any questions, please contact us using the details in Section 12.
2. Information We Collect
We collect information in the following ways:
- Information you give us directly: your name, email address, telephone number, delivery or collection details, and any message you send us through a contact form, by email, or by telephone.
- Order and account information: when you order through our website, we collect the details needed to take and fulfil your order, including the items ordered, collection day, and any dietary or allergy notes you provide. Our online ordering and shop are powered by WooCommerce.
- Payment information: payments are processed securely by our payment provider. We do not store your full card details on our website.
- Technical and usage information: when you visit our website, we may collect your IP address, browser type, device information, and pages visited, to help us run and improve the website.
- Cookies: we use cookies to make the website work and to remember your cookie choices. See our Cookie Policy and Section 8 below.
3. How We Use Your Information
We use your information to:
- Take, prepare, and fulfil your cafe and meal prep orders, including arranging collection on Mondays and Wednesdays;
- Respond to your enquiries and provide customer support;
- Manage your account and your orders;
- Send order confirmations and service messages;
- Improve our website, menu, and service; and
- Meet our legal obligations, for example for tax and food safety records.
We only use your information where we have a lawful basis to do so, such as to perform a contract with you, to comply with a legal obligation, or for our legitimate interests in running our business.
4. How We Share Your Information
We do not sell your personal information. We share it only where necessary, and only with trusted parties, including:
- WooCommerce and our payment provider, to process and fulfil your online orders;
- CookieYes, which provides our cookie consent tool and records your cookie choices;
- IT, hosting, and website service providers who help us run this website;
- Google Fonts, which supplies the fonts used to display this website and may receive your IP address when fonts are loaded; and
- Authorities, where we are required to do so by law, or to protect our rights, safety, or property.
Our website links to our Facebook and Instagram pages. If you click those links, you will be taken to Facebook or Instagram, which have their own privacy policies.
5. Data Retention
We keep your personal information only for as long as needed for the purposes set out in this policy, or as required by law. Order and tax records are kept for the period required by law. When information is no longer needed, we delete it or anonymise it securely.
6. Data Security
We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse. Access to personal information is limited to those who need it to run our business. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under UK data protection law, you have the right to:
- Ask for a copy of the personal information we hold about you;
- Ask us to correct inaccurate information;
- Ask us to delete your information in certain circumstances;
- Ask us to restrict or stop using your information in certain circumstances;
- Object to our use of your information and ask for it to be transferred to another organisation; and
- Withdraw any consent you have given, where we rely on consent.
To exercise any of these rights, please contact us using the details in Section 12. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your information has not been handled properly.
8. Cookies
We use cookies and similar technologies to operate this website, keep your basket and preferences working, and manage your cookie consent choices through CookieYes. You can control cookies through your browser settings and through our cookie consent banner. Please read our Cookie Policy for full details about the cookies we use.
9. Third-Party Links
Our website may contain links to third-party websites and social media pages, including Facebook and Instagram. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies when you visit them.
10. Children’s Privacy
Our website and services are not directed at children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time, for example if our services or legal requirements change. The updated version will be posted on this page with a new “Last updated” date. Please check this page from time to time.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Balance Done Right
27 Burrington Way, Plymouth, United Kingdom
Email: balancedoneright@gmail.com
Telephone: 07983 497603
Opening hours: Monday to Friday 8.00-22.00, Saturday 10.00-18.00, Sunday closed
Meal prep collection: Monday and Wednesday