Last updated: 9 November 2026
This Cookie Policy explains how Balance Done Right uses cookies and similar technologies on our website (balancedoneright.co.uk). It should be read together with our Privacy Policy, which explains how we handle your personal information.
1. What Are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help websites work properly, remember your preferences, and understand how visitors use the site. Some cookies are deleted when you close your browser (session cookies), while others stay on your device for a set period (persistent cookies).
2. How We Use Cookies
We use cookies to:
- Make our website work, including keeping items in your basket while you order;
- Remember your cookie consent choices;
- Keep you signed in to your account where applicable; and
- Understand how visitors use our website so we can improve it.
We only use cookies that are necessary for the website to work properly. We do not use advertising cookies.
3. Cookies We Use
The cookies used on this website include:
- WooCommerce cookies (for example, woocommerce_cart_hash, woocommerce_items_in_cart, and wp_woocommerce_session_): these remember the contents of your basket and your session while you shop. They are session cookies or last for a short period.
- WordPress cookies (for example, wordpress_logged_in_ and wordpress_sec_): these are used when you sign in to an account on this website and to keep the website secure. They are session cookies or last for a short period.
- CookieYes consent cookie (cookieyes-consent): this records the cookie choices you make in our cookie consent banner so we do not ask you again on every visit. It can last for up to 1 year.
We may also use other strictly necessary cookies to run the website securely. We do not knowingly set any other cookies ourselves.
4. Third-Party Cookies
Some cookies may be set by third parties whose services we use:
- Our payment provider, when you pay for an order, may set cookies needed to process your payment securely.
- Google Fonts, which supplies the fonts used to display this website, may receive your IP address when fonts are loaded, but does not set advertising cookies through our site.
- Facebook and Instagram: our website links to our Facebook and Instagram pages. If you click those links, Facebook or Instagram may set their own cookies under their own cookie policies.
5. Managing Your Cookie Choices
You can change your cookie choices at any time. You can:
- Use the cookie consent banner on our website to review and change your preferences;
- Set your browser to refuse cookies or to alert you when cookies are being sent; and
- Delete cookies already stored on your device through your browser settings.
Please note that if you block or delete cookies, parts of our website may not work properly, for example your basket may not remember its contents. For more information about cookies and how to manage them, visit www.aboutcookies.org.
6. Changes to This Policy
We may update this Cookie Policy from time to time, for example if the cookies we use change. The updated version will be posted on this page with a new “Last updated” date.
7. Contact Us
If you have any questions about the cookies we use, please contact us:
Balance Done Right
27 Burrington Way, Plymouth, United Kingdom
Email: balancedoneright@gmail.com
Telephone: 07983 497603
Opening hours: Monday to Friday 8.00-22.00, Saturday 10.00-18.00, Sunday closed
Meal prep collection: Monday and Wednesday