Last updated: 9 November 2026
These Terms & Conditions apply to your use of the Balance Done Right website (balancedoneright.co.uk) and to any orders you place with us. Please read them carefully before using our website or ordering from us. By using our website or placing an order, you agree to these terms.
1. About Us
Balance Done Right is a cafe and meal prep service based in Plymouth, United Kingdom, at 27 Burrington Way, Plymouth, United Kingdom. Our contact details are set out in Section 15.
2. Our Services
We run a cafe and a meal prep service. Through this website you can browse our cafe menu and our meal prep options and place orders for collection. Our opening hours are Monday to Friday 8.00-22.00, Saturday 10.00-18.00, and we are closed on Sundays. Meal prep collection days are Monday and Wednesday.
3. Orders and Payment
When you place an order through our website, you will be asked to provide the information needed to fulfil it, including your name, contact details, and collection day. Please check your order carefully before you submit it. We will confirm your order once payment has been received. Prices are shown on our website and are in pounds sterling (GBP). Payment is taken online at the time of ordering through our secure payment provider. We do not store your full card details on our website.
4. Meal Prep Collection
Meal prep orders are available for collection on Mondays and Wednesdays from our premises at 27 Burrington Way, Plymouth. Please collect your order on the collection day you selected. If you cannot collect on that day, please contact us as soon as possible and we will do our best to help. Because our meals are freshly prepared and perishable, please follow any storage and heating instructions provided and consume meals by the date shown on the packaging.
5. Allergies and Dietary Requirements
Please tell us about any allergies, intolerances, or dietary requirements when you order, and check the information provided with each meal. Our kitchen handles a range of ingredients, including common allergens, so we cannot guarantee that any meal is completely free from traces of allergens. If you have a severe allergy, please contact us before ordering so we can advise you.
6. Prices
Prices for our food and meal prep are as shown on our website and may change from time to time. The price you pay will be the price shown at the time you place your order. Prices include VAT where applicable.
7. Cancellations, Changes and Refunds
If you need to change or cancel an order, please contact us as soon as possible and we will do our best to help. Because our food is freshly prepared and perishable, we cannot accept returns once an order has been collected, unless the food is faulty or not as described. If there is a problem with your order, please contact us straight away so we can put it right. Nothing in these terms affects your statutory rights.
8. Your Account
If you create an account on our website, you are responsible for keeping your login details safe and for anything done through your account. Please let us know straight away if you believe your account has been used without your permission.
9. Using Our Website
You agree to use our website lawfully and not to use it in a way that could damage it, interfere with its operation, or affect other users. You must not try to gain unauthorised access to our website or systems, introduce viruses or harmful material, or copy or reproduce our website content without our permission.
10. Intellectual Property
All content on this website, including text, images, logos, and menus, belongs to Balance Done Right or our licensors and is protected by intellectual property law. You may view and print pages for your own personal use only. You must not reproduce, distribute, or use our content for commercial purposes without our permission.
11. Our Liability
We will take reasonable care in providing our website and our food and services. We are not liable for any loss or damage that is not reasonably foreseeable, or that arises from your misuse of our website or failure to follow the storage and heating instructions provided with our food. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited by law.
12. Privacy and Cookies
We handle your personal information as described in our Privacy Policy and our Cookie Policy. By using this website, you agree to the way we handle your information as set out in those policies.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a new “Last updated” date. If you continue to use our website or place an order after the terms have changed, you agree to the updated terms.
14. Governing Law
These Terms & Conditions and any dispute relating to them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Balance Done Right
27 Burrington Way, Plymouth, United Kingdom
Email: balancedoneright@gmail.com
Telephone: 07983 497603
Opening hours: Monday to Friday 8.00-22.00, Saturday 10.00-18.00, Sunday closed
Meal prep collection: Monday and Wednesday